Staff Ignorant of Store Card Costs
A report shows that retail staff pushing store cards are ignorant of the costs involved
2nd December 2004
A report by consumer watchdog Which? says that retail staff pushing store cards onto customers do not have an understanding of the issues involved.
While most staff could give the benefits of owning a card such as discounts and loyalty programs, and often gave this information unprompted, few or none could answer questions about charges for late payments, or gave misleading information about interest charges.
The Competition Commission have been paying close attention to the store card industry lately, and the report has been passed to them to help in their investigations.
Read More: Money Guardian
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More on Store Cards : New Rules on Store Cards (News, 07/03/2006), Lack of Competition Makes Store Cards Too Expensive (News, 15/09/2005), Commission's Concerns Over Store Cards (News, 12/01/2005), Store Cards Inquiry - More Details (News, 22/09/2004), Store Cards Probe (News, 18/03/2004), See all 7 Store Cards stories >>> |
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